Cancellations & Refunds

Last updated 1 September 2026

Cancelling

• You can cancel a one-time order any time before it is dispatched. Message us on WhatsApp and we will refund any amount you have paid, in full.
• Once an order is dispatched it cannot be cancelled, because the ghee was prepared for you.
• A monthly plan can be paused or stopped at any time. Tell us before the next dispatch and nothing further is prepared or charged.

Damaged, leaking or incorrect orders

Food products cannot be returned once opened, for hygiene reasons. But if your order arrives damaged, leaking, or is not what you ordered, tell us within 48 hours of delivery with a photograph of the jar and packaging. We will replace it or refund you — your choice.

How refunds are paid

Refunds go back to the account or UPI ID you paid from. Once we approve a refund we process it promptly; how quickly it appears then depends on your bank, typically within a few working days.

Raising it with us

Write to us and we will respond as quickly as we reasonably can.